VPS Features

Voice Mail Service
The KX-TVA50 supports 64 and the KX-TVA200 supports 1024 password protected mailboxes that can hold a configurable number of messages. Each mailbox owner can record a general message for after-hours use, and a busy greeting. After receiving messages, the system can notify subscribers in several different ways: the message waiting lamp on the extension will light, an alert to call the mail box will be sent to a pager, the telephone/intercom number of the caller will be sent to a pager, the system will call a predetermined telephone number to reach the subscriber.

Auto-Attendant Service
The auto-attendant answers incoming calls and routes the caller to the appropriate extensions or groups. Individual extensions can be set up with options for call screening, call blocking, or intercom paging. The auto-attendant can support multi-tenant environments to completely separate incoming calls and subscribers.

Interview Service
Allows you to set up a mailbox that will deliver and record responses up to ten questions. Use this customer-friendly service to take orders, conduct surveys, collect suggestions, or to record requests for appointments.

Custom Service
Often used in conjunction with automated attendant service, custom service allows callers 1-digit access to department extensions, information announce-ments or other system features. For example, a caller could hear a menu as follows, "To hear our daily specials, press one... for directions, press 2..."

Multi-lingual Voice Prompts
All the necessary system recordings are factory programmed in 7 languages, but 3 other languages may also be recorded. The opening greeting can be set to allow the caller to choose a language, and you can even program different incoming phone lines to be answered in different languages – a great feature for businesses operating in multi-cultural communities.

Email Integration
The KX-TVA Voice Processing system can be connected to TCP/IP network providing integration with your email. When someone leaves a message in your voice mailbox the voice processing system automatically sends an email to your computer indicating that you have a message in your voice mailbox. The email lets you know, the date and time the message was received and includes the message in a wave file. When you open the email on your PC you can listen to the message and forward the message to anyone using email.

Fax Detection
When a port receives a fax call (and a CNG tone is detected), the system will automatically transfer the call to the designated fax extension. This eliminates the need for a dedicated fax line.

Windows-Based Administration
Designed primarily for the installer, the windows based programming tool has several convenient options for the system administrator to program and maintain KX-TVA Voice Processing systems. The system comes with an easy to use Windows™-based programming tool that includes a custom service builder. The PC can be connected using the built in USB port or (Internal Modem). In addition, you can also access the system utilizing your Local or wide area network. The KX-TVA Administration can also be done via the web.