After each new technology deployment project we conduct end-user training. The trai­ning sessions became a very popular and effective way to get familiar with new features and learn how to use them quickly. Most of the time, the training is conducted on the customer's premises to accommodate busy work schedules and minimize commute times.

A more in-depth training is also available in the form of a workshop. Workshops are desig­ned to teach a particular topic/feature or to cover an entire product focusing on the specifics applicable to the customer's environment. We often conduct in-depth sessions as a part of certain support level agreements. This is a great way to address the staff turn-over and/or increase end-user proficiency with a software application, product, or procedure.

Our customers derive the following benefits from the User Training solutions:

• Personal and team productivity improvements
• Increased employee satisfaction and retention
• Improved return on technology investments
• Reduction of costly rework
• Ability to provide end-user feedback
• Identification of skills' improvement opportunities