This solution is built around the idea of proactive maintenance
or "fix-it-before-it-breaks" service. Proactive maintenance is often an overlooked
area for companies that have just one IT specialist and/or do not have IT staff.
Having too many responsibilities, IT specialists are forced to respond only in
reactive manner, which, in the long run, impacts the effectiveness of business
operations and increases risks.
Some of the challenges that organizations typically face:
- Increasing demands for IT staff to do more with fewer resources
- Increasing operating costs
- Inability to meet users' demands for new IT solutions and services
- Time and cost to deploy and support multiple servers
At the same time, the internal IT staff can be overwhelmed with:
- Updating OS and applications with patches and service packs
- Providing non-automated end-user support
- Maintaining security against spam, viruses, and spyware
We address these challenges by offering support plans ranging
from computer systems and network maintenance to solutions which take complete
responsibility for IT operations. We help gain control of the IT
infrastructure by taking on and managing these challenges.
Our staff is constantly working on improving our service model,
and now we are very proud to offer high quality enterprise-grade solutions, which
are competitively priced for small and medium sized businesses. If your company
has from 10 to 250 computers, we have the solution which will get you the control
you need over IT operations.
Typical benefits that many organizations realize with our
support plans are:
- Simplified infrastructure management
- Reduced cost and complexity
- Improved security and performance
Our services can extend and complement an in-house IT specialist
with typical benefits to include:
- Ability to spend more time on strategic and proactive activities
- Additional time to keep up to date on new technology and develop deeper skills
- Better control of user desktops results in fewer help desk calls
- Improved security